A new feature has been added to the CRMunicipal private beta release that will be of great benefit to municipalities.  One of the elements of the system that sets it apart from any other Project Management or CRM system is the Citizen Complaint Tracker.  The Tracker monitors all progress made in resolving a citizen complaint once the complaint has been entered into the system, and gives a Town Manager or Administrator the ability to track the assignment to the appropriate department and back again as it is investigated and resolved.  The Tracker gives a constant status of all outstanding complaints as notes are passed down the chain of command and back up again.  A log is maintained of all actions taken within the system, and at-a-glance status is always available.

We’ve now made it even easier for constituents to file complaints.  With the simple creation of a page to be added to a Town’s own website, a citizen will be able to file a complaint online.  That clogged catch basin or broken street light, suspected illegal dumping or tree removal, or even just a simple question, can all be brought to the Manager’s attention online through the Town’s existing web site and entered automatically in CRMunicipal’s Citizen Complaint Tracker.  When the Complaint form on the Town’s web site is completed and submitted, it is emailed to a private address.  CRMunicipal will check that mailbox throughout the day for complaints and enter them automatically into the CRMunicipal system and ready them for assignment by the Town Manager or System Administrator.

We’re very excited about this feature, and see it as another example of why CRMunicipal will be the most feature-rich system of its kind for municipalities.  Accountability and responsibility is important in a well-managed Town Hall, and CRMunicipal is the perfect tool to measure and maintain.  The private beta remains in testing, and public beta release is anticipated in the very near future.